Was the top response from respondents percent across all countries. For most consumersfriendly and helpful staff is the number factor for a great customer experience. And this is why local CX is crucial If a company exceeds their expectationsmost loyal customers percent would promote a company and recommend it to others – in person or online. On the other handmany dissatisfied customers would switch to the competition percent or report their bad experience percent if a purchase experience did not meet their expectations. With a strong CXyou achieve both you bind your customers to you and are an attractive option for the customers who are losing to your competition. Advantage Locally connects.
Them over the long term is the next challenge. The whatsapp mobile number list Harvard Business Review states "The most effective way to increase customer value is to go beyond pure satisfaction and reach customers on an emotional level." This is where companies with local locations have an inherent competitive advantage over the E Commerce. Because consumers appreciate it for practical reasons alone to visit local locations at one point in their customer journey be it to buy something themselvesfor advice or to exchange something. At the same timelocal locations in their vicinity ensure that all survey participants from Germany feel an emotional connection to a company. This is also shown by our survey of German consumers Local locations nearby are the number factor for consumers to be able to feel emotionally connected to a company.
Note The overly clear percent for "Local locations near me" results from the rounding of. percent we checked the survey value several times to identify any measurement errors. And that doesn't just mean "the shop around the corner". Large companies with many locations . Germany wide chains can also score here and be close to their customers with local shops. Product and service quality percent and corporate values percent are also important aspects for the consumers surveyed. Get a competitive edge with a hybrid CX Our survey results show that proximity and an outstanding customer experience are reasons why people choose companies and recommend brands. But only a few companies manage to inspire consumers with their CX.